NHTSA Complaint #11711777 — 2025 CADILLAC LYRIQ

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11711777
Vehicle 2025 CADILLAC LYRIQ
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CA

Consumer Description

Telematics module failed and the vehicle couldn’t connect to emergency OnStar services if involved in crash. GPS also doesn’t work with a faulty module. No cellular or WiFi connectivity. Car reroutes to somewhere without this module working. I’m paying for the OnStar subscription but with a faulty module it can’t connect. GM says part back ordered with no ETA. Thousands of people are reporting the same problem and it should be a recall at this point.

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