NHTSA Complaint #11711499 — 2019 FORD F-650 SD

FUEL/PROPULSION SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11711499
Vehicle 2019 FORD F-650 SD
Component FUEL/PROPULSION SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CA

Consumer Description

My 2019 Ford F-650 Super Duty with 6.7L Diesel engine and under 40,000 miles experienced a check engine light for loss of fuel pressure as well as loss of engine power reducing top speed to <20mph. This loss of power occurred while driving on a freeway and created a significant safety hazard. The truck was taken to a Ford dealership where it was diagnosed with failure of the Bosch CP4 high-pressure fuel pump. During testing by the dealership, the pump was providing only 7,000 PSI when 17,000 PSI was commanded. Additionally, the dealership discovered "internal metal debris within the fuel pump assembly. The metal that is present traveled throughout the entire high-pressure system, [Ford] recommend[s] a complete replacement of all high-pressure fuel components. This follows the manufacturer's technical guidelines (GSB 21-7061) to ensure the system is clean and to prevent immediate engine failure or recurring damage." This is identical to Ford recall 24S78 which covers 2020-2022 Super Duty 6.7L diesel trucks with the same CP4 pump failure. My 2019 F-650 has the exact same Bosch CP4 pump and identical failure mode but is not included in the recall. The Ford dealership has provided a repair estimate totaling $16,112.13. I am currently pursuing goodwill coverage with Ford Corporate (Case #01307855)

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