NHTSA Complaint #11711414 — 2019 HONDA PILOT

The contact owns a 2019 Honda Pilot. The contact stated that the rear-view camera had been failing but had stopped operating weeks ago and only displayed a blank screen. The contact stated that prior to the complete failure of the camera, there were intermittent failures for approximately 1 year. The vehicle was taken to a local dealer several times for camera repair. The contact stated that after each repair, the camera failed again. The manufacturer was informed of the failure and contacted the dealer for help with the repair. The contact stated that the manufacturer had reimbursed the contact for one of the diagnostic test fees that was paid to the dealer. The vehicle was repaired; however, the failure reoccurred. The failure mileage was approximately 81,000.