NHTSA Complaint #11711339 — 2021 CADILLAC CT5 ELECTRICAL SYSTEM

Complaint Details

ODI Number	11711339
Vehicle	2021 CADILLAC CT5
Component	ELECTRICAL SYSTEM
Date of Incident	January 16, 2026
Date Filed	January 16, 2026
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MA

Consumer Description

The passive door locks on the handles to the car do not work. The electronic sensor to unlock the car does not work due to misalignment of the pin that is supposed to press the key. This is a widely known issue on 2020-2021 Cadillac ct5 vehicles. This eventually results in total lockout of the vehicle. I currently have three doors that do not unlock. Please see a link to the issue I reported on Cadillacs form website as well https://www.cadillacforums.com/threads/door-handle-issues.1141023/?nested_view=1#post-18436706

Related Complaints for the 2021 CADILLAC CT5

Other ELECTRICAL SYSTEM Complaints

#11680213 — August 12, 2025 — The exterior door handle latch release switch fails to open the door. This issue happened to all 4 exterior doors. ...

#11632837 — December 28, 2024 — Driver Side door handle stops working. Because the door handle operates with a sensor and not a standard pull door ha...

#11605992 — August 1, 2024 — When approaching a stopping vehicle the brake pedal became extremely hard to press and I could not brake enough to st...

Recent Complaints for the 2021 CADILLAC CT5

#11717706 — ENGINE — February 12, 2026 — While driving on a very busy highway going downhill when suddenly the vehicle started feeling abnormal like it was go...

#11717706 — UNKNOWN OR OTHER — February 12, 2026 — While driving on a very busy highway going downhill when suddenly the vehicle started feeling abnormal like it was go...

#11717706 — WHEELS — February 12, 2026 — While driving on a very busy highway going downhill when suddenly the vehicle started feeling abnormal like it was go...

#11715761 — STRUCTURE:BODY — February 5, 2026 — Exterior driver side door handle will not open the door causing issues with ingress into vehicle.

#11681668 — POWER TRAIN — August 19, 2025 — The contact owns a 2021 Cadillac CT5. The contact stated that while driving approximately 42 MPH – 66 MPH, the vehicl...