NHTSA Complaint #11711033 — 2024 CHEVROLET BLAZER

To Whom It May Concern, I am submitting this complaint regarding my **2024 Chevrolet Blazer** and the handling of my case by GM, GM Financial, and affiliated dealerships. In **sub-zero temperatures**, the heating system in my vehicle completely failed while I was transporting my **newborn child**, creating a serious safety concern. I immediately sought assistance at **Moran Chevrolet**, where I was denied service, told no loaner vehicles were available, and advised to continue driving the vehicle despite the dangerous conditions. Out of necessity, I drove over **30 miles** to **Al Serra Chevrolet**, where my vehicle was finally taken in. I was provided a **gas-powered loaner** and was explicitly told that fuel expenses would be covered through **GM Executive Concierge**. Unfortunately, my experience with GM Concierge has been unacceptable. I was assigned a representative but have **never spoken to her live**, despite numerous calls and clear communication of my availability. I have spent **hours** attempting to obtain reimbursement and assistance, without resolution. My vehicle is now **back in the shop**, and this matter remains unresolved. Additionally, although I have paid my vehicle payment to remain current, I am requesting **reimbursement of this payment**. This expense was incurred as a direct result of GM’s failure to provide timely service, a comparable loaner, and effective concierge assistance during a documented safety-related vehicle failure. I paid under necessity to mitigate further harm, and reimbursement is appropriate to fully resolve this matter. I am requesting: • Reimbursement for fuel expenses related to the loaner vehicle • Reimbursement of the vehicle payment made under necessity • A written explanation for the concierge communication failures • Assurance that safety-related failures are handled promptly • Confirmation that this complaint has been escalated