NHTSA Complaint #11710896 — 2021 GMC SIERRA 1500

The contact owns a 2021 GMC Sierra 1500. The contact stated that while driving 5 MPH, the vehicle lost proper steering ability, and the steering wheel became loose and spun around in a circle. The air bag message was later displayed on the instrument panel. Upon inspecting the vehicle, the contact discovered that the bolt connecting the steering shaft was missing. Due to the failure, the vehicle was towed to a dealer, where the cause of the failure was confirmed. The contact was then informed that there were no recalls or warranties on the vehicle. The manufacturer was notified several times about the failure and agreed that the part should never fail. However, the manufacturer then stated that the owner of the vehicle was responsible for the repair. The vehicle remained with the dealer unrepaired. The failure mileage was approximately 80,000.