NHTSA Complaint #11710721 — 2018 HONDA ACCORD

The A/C condenser on my Honda failed and leaked out all of the refrigerant, which subsequently caused the A/C compressor and related components to fail. This issue is well‑documented, and Honda has issued an extended warranty specifically for the condenser due to its known defect. My vehicle was inspected by an authorized Honda dealership, and they confirmed that the condenser failed and that the resulting loss of refrigerant caused the compressor to generate metal shavings. These metal particles can circulate through the HVAC system, potentially entering the cabin and posing a health risk to the driver and passengers. Despite the clear causal relationship and the dealership’s findings, Honda is refusing to replace the failed compressor and associated components, even though the failure originated from a part they acknowledge as defective and have extended warranty coverage for. There were no warning lights, messages, or symptoms prior to the failure. The A/C system stopped functioning without any advance indication, leaving me without proper ventilation and climate control. This defect raises both mechanical reliability concerns and potential health and safety risks due to metal contamination within the HVAC system. I am requesting that NHTSA investigate this issue further, as Honda’s refusal to cover the full scope of damage caused by their known defective condenser leaves consumers exposed to unnecessary safety hazards and significant repair costs.