NHTSA Complaint #11708480 — 2018 HONDA ACCORD

On Nov 7, 2025, I took my 2018 Honda Accord (VIN: [XXX] ) to "Honda of Gainesville" (Dealer #208034). 1. Recall Negligence: The dealership performed unauthorized repairs on the vehicle's fuel system (alleged fuel injector failure). However, while the vehicle was in their service bay for fuel system work, they failed to perform or even disclose active NHTSA Safety Recall 23V-858 (Fuel Pump), which is open on this specific VIN. The dealership prioritized unauthorized, billable fuel repairs while knowingly releasing the vehicle with a mandatory federal safety defect still present in the fuel system. 2. Safety Coercion: Service Advisor [XXX] used safety fear tactics to coerce the unauthorized work, claiming the vehicle was entering "limp mode" and would become inoperable/dangerous to drive. Independent diagnostic analysis (OBD2) performed after the service revealed ZERO error codes and no history of the claimed failure. The dealership fabricated a safety hazard ("limp mode") to generate revenue while ignoring a real safety hazard (Recall 23V-858). Associated Investigations: A formal complaint regarding the unauthorized repairs has been filed with the Florida Dept. of Agriculture (Case #XXX-XXX). INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)