NHTSA Complaint #11710703 — 2024 FORD F-150

The contact owns a 2024 Ford F-150. The contact stated that the infotainment system screen had turned black after starting the vehicle and was black while driving. The contact stated that the failure had become permanent, preventing the contact from accessing safety functions for the vehicle. The contact confirmed that the rearview camera image was displayed while in reverse(R). The dealer was notified of the failure and informed the contact that the VIN was not under recall. An appointment was scheduled for a diagnostic test. The vehicle was not yet diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 50,000.