NHTSA Complaint #11717535 — 2024 FORD F-150

The contact owns a 2024 Ford F-150. The contact stated that while driving at an undisclosed speed, the lights on the instrument panel were inoperable. The vehicle was taken to the dealer, where it was diagnosed with a failed junction box. The contact was informed that water and mold had gotten into the junction box and caused the damage. In addition, the contact was informed that the water and mold had started from the windshield seal. The contact was informed that the wiring harness, the windshield, and the carpet needed to be replaced. The vehicle was repaired. The contact was informed that the windshield was not properly sealed by the factory. The contact referenced NHTSA Campaign Number: 24V486000 (Visibility); however, the VIN was not included in the recall. The contact was the fleet manager and had several of the vehicles in inventory. The contact was concerned that the vehicles would experience the same failure and that the repair would not be covered under the recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 56,000.