NHTSA Complaint #11710511 — 2025 JEEP GRAND CHEROKEE

My 2025 Jeep Grand Cherokee PHEV is subject to Safety Recall 78C/NHTSA 25V-766 for ENGINE FIRES caused by sand contamination in the 2.0L engine that can cause "catastrophic engine failure" and "vehicle fire. On January 9, 2026, I took my vehicle to Stewart Chrysler Dodge Jeep RAM in Colma, CA. While other recalls were serviced, I was informed that Recall 78C could not be completed because remedy parts are unavailable. Following the dealership’s advice, I contacted Jeep Customer Care (1-800-334-9200). I was told the vehicle is safe to drive despite no expected resolution date for the repair. Furthermore, my request for a rental vehicle was denied unless I paid out of pocket. ​My car leasing company, Stellantis’ own notice states this defect creates an "increased risk of occupant injury" due to fires. It is unacceptable to be forced to choose between driving a known fire hazard with my infant child or having no transportation. I have attempted to escalate this with Jeep Customer Care but have not received a return call from management. ​I request that the NHTSA compel Jeep to provide a safe loaner vehicle or initiate a vehicle buyback immediately due to this imminent safety hazard. I am being forced to either: Drive a vehicle Jeep admits may catch fire or have no transportation for my family.