NHTSA Complaint #11710041 — 2023 FORD EXPLORER UNKNOWN OR OTHER

Complaint Details

ODI Number	11710041
Vehicle	2023 FORD EXPLORER
Component	UNKNOWN OR OTHER
Date of Incident	November 28, 2025
Date Filed	January 9, 2026
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	KY

Consumer Description

Manufacturer Recall Number25S72 NHTSA Recall Number25V442 Vehicle had been taken to and left at the local Ford dealership all day (opening to closing on 11/28 and 12/23/25) twice now with no resolution to this recall ticket. Technician and service manager advised both times that the required update from Ford is not working and they believe the APIM needs to be released, but Ford Service (corporate) must authorize this. Almost two months since the initial appointment and I still have no answers as to when this recall will be addressed. As this is a safety related recall and my vehicle often replicates the problems which are listed in the recall, I would like this matter addressed with a little more urgency by Ford.

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