NHTSA Complaint #11710020 — 2022 GMC ACADIA

The contact owns a 2022 GMC Acadia. The vehicle was recently purchased, and at the time of purchase, the check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that the emissions system had failed. The vehicle was repaired. The contact stated that on a separate occasion, three days after the vehicle was picked up from the dealer, there was an abnormal sound coming from the vehicle. The vehicle was taken to the dealer, where it was determined that the rotors and brakes had failed, and the lining for the front two wheels was damaged. In addition, the contact informed the dealer that all four windows failed to function as intended. The contact stated that the buttons to roll up or down the windows failed to operate as needed. Additionally, while depressing the brake pedal, the vehicle vibrated abnormally. The contact stated that when the radio was turned on, there was an abnormal sound coming from the radio. The vehicle remained at the dealer unrepaired. The contact was provided a loaner vehicle. The contact sent an email to the manager at the dealer regarding the vehicle. The contact was offered assistance. The following day, an employee from the dealer reached out and informed the contact that no assistance would be provided and that if the rental was not returned, it would be reported as stolen. The contact stated that she was threatened after the employee realized that she had thought about filing a Lemon Law complaint. The manufacturer was not made aware of the failure. The failure mileage was approximately 28,000.