NHTSA Complaint #11709937 — 2024 FORD BRONCO SPORT

The contact owns a 2024 Ford Bronco Sport. The contact stated that while starting the vehicle, there was a ticking sound coming from the engine compartment. There was no warning light illuminated. Additionally, while driving at an undisclosed speed, the contact smelled a fuel odor. The Mobile App indicated that the VIN was associated with NHTSA Campaign Number: 25V455000 (Fuel System, Gasoline); however, parts were not yet available for the recall repair. The vehicle was taken to a dealer, and a software update was performed related to the recall, but the dealer confirmed that parts were still not yet available. The dealer also informed the contact that metal shavings were found in the engine and that the engine needed to be replaced. The contact was also informed that the muffler had failed and needed to be replaced. The engine and muffler were repaired. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure, and the contact was denied a buyback option for the vehicle. The approximate failure mileage was 23,099.