NHTSA Complaint #11709639 — 2019 HONDA ODYSSEY

Hello - On [XXX], while travelling to visit family for the Christmas Holiday, a warning about a transmission system error came on. We pulled over, check fluids, looked the vehicle over, added approved coolant which appeared a little low. When we started our van, all the lights were off, and we were able to reach our destination without incident. On [XXX], all fluids were checked prior to leaving to return home and we began our journey home. About 20 minutes out from our destination, our transmission warning light came on once again. We were able to make it home. We contacted the dealership and dropped it off immediately on Monday morning only to find out that the transmission needed to be completely replaced. We obtained a second opinion with a local transmission shop who then proceeded to tell us that this was a known issue with this year of Honda Transmissions and that there are some well documented issues with this particular transmission and that this was unfortunately not the first case they had seen. We purchased our 2019 Honda Odyssey from O'Daniel Honda in Omaha, Nebraska through the Costco Auto Program in August 2019. We have regularly maintenance done on this vehicle as recommended at another local dealership closer to our home. At present time, my [XXX] Honda Odyssey with barely 100,000 miles on it now sits in a transmission shop awaiting a full transmission replacement. We bought this vehicle in the security and knowledge that it would be a solid, reliable vehicle for our growing family at the time with the reputation for exceeding 250,000 miles when properly maintained. For this transmission issue to be so well documented and known and for Honda to completely turn a blind eye to this and not stand behind their workmanship is absolutely appalling. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)