NHTSA Complaint #11709308 — 2020 HYUNDAI VENUE

The trunk handle and latch malfunctioned, due to "internal part failure" (cited by dealership diagnostic). Each time I locked or unlocked my car, the trunk latch would repeatedly make noise as if trying to unlock/lock but it was jammed. After multiple click noises, the trunk would then sporadically pop open while driving, causing me to have to pull over and force it shut again. This created a safety concern as it would pop open while driving. There was no consistency on when this would happen either, making it unsafe to drive not knowing if it would suddenly pop. I brought it to the local Hyundai dealership who looked at it and recommended a full trunk latch and handle replacement. They cited that it was an "internal part failure," however since my model of car did not have a recall out yet for trunk latches (other Hyundai models currently do), it was not covered (costing $1,162). There were no warning lights or messages. The first trunk latch jam happened on November 30th when putting stuff in my trunk. The repeated clicking and trunk popping then occurred December 7th. After that, the clicking and jamming occurred every day, each time I locked or unlocked my car. It got progressively worse with increased trunk pops while driving. I brought it to the dealership on December 10th for diagnostic assessment.