NHTSA Complaint #11708826 — 2018 KIA SOUL

AIR BAGS issue reported to NHTSA

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Complaint Details

ODI Number	11708826
Vehicle	2018 KIA SOUL
Component	AIR BAGS
Date of Incident	May 12, 2025
Date Filed	January 5, 2026
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NJ

Consumer Description

A Kia franchise dealership demanded payment for diagnostics in order to perform a federal airbag safety recall, which I refused. After the dealer’s involvement, the vehicle’s diagnostic/OBD port became unreadable, preventing recall completion. A second Kia dealer states they cannot complete the recall and wants thousands of dollars just to attempt diagnosis. The vehicle has been out of service for over six months with an open safety recall. I believe the recall process has been obstructed.

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