NHTSA Complaint #11708798 — 2023 TOYOTA TUNDRA

The contact owns a 2023 Toyota Tundra. The contact stated that while driving approximately 60 MPH, the instrument cluster went black, and the vehicle started losing motive power. The contact stated that the vehicle stalled but almost immediately restarted. The contact was able to keep driving, but the vehicle failed to respond while depressing the accelerator pedal. The vehicle was taken to a local dealer for service, and the vehicle was diagnosed and it was determined that the failure was related to NHTSA Campaign Number: 25V767000 (Engine and Engine Cooling). The contact was informed that the part was not yet available for the recall repair. The vehicle was not repaired. The contact was made aware of the recall from the dealer and had not received a recall letter. Additionally, the contact stated that whenever the vehicle was shifted into reverse(R), the vehicle hesitated before jolting into gear. The vehicle had not been diagnosed for the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was informed of the failure and offered to provide the contact with a loaner vehicle. The failure mileage was approximately 28,000.