NHTSA Complaint #11708762 — 2018 ALFA ROMEO STELVIO

The contact owns a 2018 Alfa Romeo Stelvio. The contact received notification of NHTSA Campaign Number: 25V586000 (Fuel System, Gasoline). The vehicle was taken to the dealer for a safety inspection prior to a road trip. The dealer informed the contact that the fuel pump could not be inspected. The dealer then advised the contact that the vehicle was in good driving condition based on maintenance records. The contact stated that while driving approximately 20-30 MPH on the road trip, with a newborn child in the rear seat, the vehicle stalled. The contact pulled over into a ditch. The vehicle failed to restart as intended and sputtered. The vehicle was towed to the family’s residence. The manufacturer was notified of the failure and aided with towing the vehicle to the dealer. The dealer diagnosed the vehicle with a fuel pump failure. The fuel pump was replaced at the owner's expense. The vehicle was repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 53,000. The VIN was not available.