NHTSA Complaint #11708511 — 2020 BMW X3

Emergency call system - TCB module failure. A Telematics Control Box, is an embedded computer in my X3. It processes, and transmits data wirelessly. it is a hub for my car to connect services like GPS tracking, diagnostics, infotainment, emergency calls (e.g., eCall), and vehicle-to-everything (V2X) communication, enabling real-time monitoring for safety, efficiency, and fleet management. It connects the car to the internet for emergency services. If the TCB were working properly it would call 911 automatically. It has failed and now it will not call automatically if I get into an accident. The car had less than 50K miles and the dealer wanted to charge $2500 to fix. This should be a recall due to the safety issue. This isn't just a minor inconvenience; it's a critical safety feature failure, disabling automatic crash notification and location services. It has disabled all other msg and the error msg stays on continuously and I am unable to see any other msg that could appear.