NHTSA Complaint #11708411 — 2020 BMW X6

The contact owns a 2020 BMW X6. The contact stated that while the vehicle was parked and attempting to start the vehicle, the vehicle failed to start. The vehicle was towed to an independent mechanic, where it was diagnosed with battery failure. The contact was informed that the battery needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The contact stated that while driving at an undisclosed speed, the engine seized. The contact stated that while attempting to start the vehicle, the vehicle failed to start. In addition, the engine overheating warning light was illuminated. The contact stated that the failure had occurred while the contact was driving on a busy interstate. The contact stated that the failure could have caused a crash. In addition, the contact stated that the situation was very dangerous and scary. The vehicle was towed to the dealer, and the contact was informed that the failure was the result of over attempting to start the vehicle, which might have damaged the battery. In addition, the contact was informed that the battery might need to be replaced. The contact stated that neither the dealer nor the independent mechanic had mentioned the unrepaired recall. The contact later received a recall notification for NHTSA Campaign Number: 25V644000 (Electrical System); however, parts were not yet available. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 67,786.