NHTSA Complaint #11708321 — 2016 MERCEDES-BENZ C300

The contact owns a 2016 Mercedes-Benz C300. The contact stated that whenever the fuel tank was full, there was a fuel-burning odor coming from the engine and entered the vehicle through the A/C vents. In addition, when the vehicle was cold, the odor was entering the vehicle through the A/C vents. No warning lights were illuminated. The vehicle was taken to a collision center specializing in foreign vehicles, where it was diagnosed that the fuel rail and injectors had a fuel leak. The vehicle was not repaired. The contact stated that the failure persisted. Upon further investigation, the contact related the failure to NHTSA Campaign Number: 21V961000 (FUEL SYSTEM, GASOLINE). However, the VIN was not included. The contact stated that his mother owned the vehicle in the past and gave the vehicle to the contact two years ago. The contact's mother remembered receiving a recall letter; however, the contact's mother was unsure if the vehicle had been repaired in the past. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The failure mileage was approximately 60,000.