NHTSA Complaint #11708096 — 2013 FORD F-150

The contact owns a 2013 Ford F-150. The contact stated that while driving at approximately 50 MPH, the vehicle unexpectedly downshifted from 6th gear into a lower gear, and the check engine and transmission warning lights illuminated. As a result of the failure, the vehicle crashed into bushes. The contact also stated that the air bags did not deploy during the incident. The contact sustained a left foot injury; however, no medical attention was sought. A police report was not filed. The vehicle was not towed, and the contact was able to restart the vehicle. The contact further stated that while driving at an undisclosed speed on another occasion, the vehicle unexpectedly entered limp mode and remained in 3rd gear. The contact also reported that the vehicle felt sluggish when attempting to accelerate from a stop, with the check engine and transmission warning lights illuminated. The vehicle was taken to a dealer, where it was diagnosed that the transmission lead frame had failed and required replacement. The vehicle was not repaired, and the contact was informed that the vehicle was not eligible for warranty coverage due to exceeding the warranty limits of 10 years or 150,000 miles. The manufacturer was made aware of the failure. The failure mileage was approximately 152,000.