NHTSA Complaint #11707915 — 2017 GMC SIERRA 1500

The contact owns a 2017 GMC Sierra 1500. The contact stated that while driving at an undisclosed speed, the vehicle jerked and slammed into the intended gear. The check engine warning light illuminated. The contact stated that the failure had persisted, and the vehicle had failed to accelerate as intended while depressing the accelerator pedal. The contact stated that the drive was rough, and there was an abnormal rumbling sound coming from the engine. The contact stated that the engine misfired. The vehicle was taken to several unknown locations for diagnostic tests, and it was confirmed that the transmission and the engine had failed. The contact was informed that metal shavings were found in the transmission fluid. The vehicle was not repaired due to the cost.  The contact was provided with the manufacturer's TSB Number: 20-NA-138; however, the vehicle was not covered. The manufacturer was notified of the failure; however, the manufacturer was unable to locate the Warranty Administration Service Bulletin. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 80,000.