NHTSA Complaint #11707875 — 2017 CHEVROLET VOLT

On 10/14, I was driving the car to my job, when the car suddenly switched from its electric battery power to its internal combustion engine. The vehicle's information screen only showed that the battery was unavailable. I was able to operate the car on only the internal combustion engine to arrive at work. However, when I went to leave several hours later, the car would not start. The car was towed to a dealership and apparently repaired after about a week. However, the repair, a software reset, did not fixt the underlying issues, and on 10/27, after having the car for five days, the car again failed on my way to work, displaying a "Shift to Park" message and not starting. I towed the car to the same dealership, and they had it until 11/04. I recovered my car and drove it again to work that same day, but the car failed again due to the dealership not correctly diagnosing the issue, which appears to be the BECM, a failure related to bulletin N232432680. Due to this issue, I was left stranded on a busy highway for several hours on multiple occasions, and have not have a working vehicle since 10/14, meaning I have had to call off of work on multiple days, losing non-trivial amounts of income and undue economic hardship, due to this issue. Neither the dealership nor General Motors have offered any kind of help or support, and have generally attempted to avoid responding to my repeated phonecalls. Prior to this issue, there were no warnings or symptoms that I observed.