NHTSA Complaint #11707863 — 2018 FORD EDGE

The contact owns a 2018 Ford Edge. The contact stated that while his wife was driving at 20 MPH in a parking lot, the brakes became inoperable. The low brake fluid warning light illuminated after the failure. The driver was able to drive safely to her residence. The contact related the failure to NHTSA Campaign Number 25V544000 (Service Brakes, Hydraulic). The contact called the local dealer, who confirmed that the VIN was not included in the recall. The vehicle was not diagnosed or repaired. The vehicle was towed to an independent mechanic, where it was diagnosed and determined that the front driver-side and passenger-side brake hoses needed to be replaced. The mechanic replaced the parts. The manufacturer was contacted and confirmed that the VIN was not included in a recall. The approximate failure mileage was 145,000.