NHTSA Complaint #11707633 — 2013 DODGE DART

On October 16, 2025, while I was working and driving my vehicle, I experienced a sudden failure after stopping to complete a delivery. When I returned to my car and attempted to shift into drive, the vehicle would not shift gears. I was fortunate this occurred while I was pulled over on the side of the road. The problem was determined to be a failure of the shift cable connecting the shifter to the transmission. Because of this failure, the vehicle could not be safely driven. I was required to have the vehicle towed home. Since that date, the vehicle has been unusable. It has now been more than two and a half months without a repair. I contacted the Dodge dealership where I purchased the vehicle in 2012. The dealership confirmed this issue is covered under an active safety recall. However, they stated they cannot perform the repair because the required recall part is not available and no repair remedy has been provided by Mopar. I have contacted Mopar customer support multiple times requesting an estimated repair timeline or an alternative solution. I have been repeatedly told to wait, with no estimated date for parts availability, no temporary fix, and no assistance offered. I have not taken the vehicle to the dealership because it cannot be safely driven without manually forcing it into gear, which poses a safety risk, and towing it would create additional expense when the issue has already been confirmed as recall-related. As a result of this unresolved recall, I have suffered financial loss. I rely on this vehicle for work, and being without it for over two and a half months has caused lost income. I am requesting NHTSA review this matter due to the unreasonable delay in providing a safety recall remedy and the continued lack of assistance.