NHTSA Complaint #11707630 — 2020 HONDA ODYSSEY

FEDERAL SAFETY RECALL 23V-431 FAILED AFTER FOUR REPAIR ATTEMPTS - MULTIPLE SAFETY SYSTEMS NOW NON-FUNCTIONAL My Honda was subject to Federal Safety Recall 23V-431 (MOST Communication Cable causing backup camera failure). After FOUR repair attempts, the original defect persists AND multiple additional safety-critical systems are now failing. REPAIR HISTORY: August 7, 2023 (30,749 miles) - Honda San Carlos performed recall repair 23V-431. Dealer claimed issue resolved. October 5, 2024 - Original backup camera/infotainment failure returned. I documented with photo evidence but problem was intermittent. September 29, 2025 (48,038 miles) - Returned to Honda San Carlos. Same backup camera failure. Dealer attempted repair. November 18, 2025 (48,928 miles) - Returned to Honda San Carlos. Problem persists. Dealer claimed repair complete. December 20, 2025 - Returned to Honda San Carlos. Original problem PLUS multiple NEW safety system failures now appearing: Backup camera (original recall issue) - STILL FAILING Adaptive Cruise Control - ERROR Collision Mitigation System - ERROR Lane Keep Assist System - ERROR Auto High Beam System - ERROR Front camera - ERROR DEALER RESPONSE: Honda San Carlos now claims new failures are "unrelated" to recall 23V-431 and proposes $2,900 for front camera replacement. I declined as all failing systems communicate via the MOST network that was subject to the original recall. SAFETY CONCERN: I now have a vehicle with MULTIPLE non-functional federally-mandated and safety-critical systems due to what appears to be the same MOST communication defect that recall 23V-431 was supposed to fix. The recall remedy has demonstrably failed and the problem is worsening. Honda's recall remedy is inadequate and has resulted in cascading safety system failures. Vehicle is unsafe to operate with non-functional collision mitigation, lane keep assist, and camera systems.