NHTSA Complaint #11707574 — 2019 FORD F-150

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number 11707574
Vehicle 2019 FORD F-150
Component POWER TRAIN
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CA

Consumer Description

I own a 2019 F-150 XLT truck with only 56,000 miles. I bought the truck brand new in 2019 and now it only has 56,000 miles! The transmission just failed and is not under warranty of 5 years or 60,000 miles and it's frustrating Ford doesn't have any recalls for this Truck. This Truck is unsafe and needed a new 10 speed 1080r transmission. Incident #1-I was on the freeway at 65 miles an hour and the truck downshifted into 2nd gear! It abruptly, slowed down and I had to pull over on the side of the freeway, luckily no one was close behind me. I then had to re-start and make it back home. Incident #2- I was turning right at a light and had to merge into traffic and speed up to merge and the truck transmission went into neutral and would not shift into gear. I immediately pulled to the side of the road with cars slamming on their breaks behind me, honking! Incident#3- I was at a red light waiting to turn left and when the light turned green the truck transmission would not go..it was stuck in neutral and after a few seconds shifted and slammed into gear! The car behind me was using their horn to get me moving. A big wrench warning light came on the dashboard and then I decided to fix the issue. I took the Truck to the local Ford dealer and was told to get in line because there were 70 vehicles in back all waiting for the same issue. The dealer gave me an estimate to fix the transmission was $12,000-14,000 dollars! and could take a couple months before they look at my truck. So frustrating because I need a vehicle to get to work. I took it to a local transmission shop and he inspected the transmission and stated I needed to order a new one from Ford. I paid $9,800 for a new 10 speed transmission for my 2019 Ford Truck. I was without my truck for 1 week and caused a big inconvenience to my family.

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