NHTSA Complaint #11707468 — 2020 RAM 1500

The contact owns a 2020 Ram 1500. The contact stated that while her husband was driving approximately 35 MPH, the vehicle veered off the road. The contact stated that the passenger's and driver's side curtains airbags and the front driver's seat and front passenger's seat side airbags deployed. The contact stated that no collision had occurred during the incident. There was no injury sustained. The air bag warning light was illuminated. The neighbors assisted the driver in cutting the airbags that were obstructing the road visibility. The driver then drove to the residence. The vehicle was taken to the dealer, where the front driver's side and passenger's side seat belts were replaced because the seat's side air bags deployment had rendered the seat belts inoperable. Additionally, the contact stated that while attempting to refuel the vehicle, the fuel could not enter the vehicle and splashed out. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 40,000.