NHTSA Complaint #11707171 — 2023 NISSAN ROGUE

On 11/29/25, my 2023 Nissan Rogue suffered a sudden and complete engine failure while driving at Hwy speed (70mph). The vehicle lost propulsion unexpectedly, which created a significant safety risk. The engine now will not start and the dealership has confirmed the turbo failed forcing coolant into the engine and now it requires a full engine replacement. Prior to the failure, I had received recall information where it states that early warning signs include engine malfunction light. This came one twice, but went off right away. I called to schedule my oil change and asked that I have the recall reviewed, explicitly stating that the symptom was consistent with the known VC-Turbo Engine recall. I was told on the phone that there is no current remedy for the recall and nothing would be scheduled for that at that time. My oil change and tire rotation appointment was 11/18/25. I picked up my car on 11/24/25 upon returning from travel. Five days later the engine failed catastrophically without additional warning. The dealer diagnosed the failure as a turbocharger failure that forced coolant into the engine resulting in catastrophic internal damage. The engine is now inoperable and requires replacement. When I inquired about recall coverage, the dealer stated that they did not observe visible bearing damage and therefore concluded that the active recall does not apply and the current recall protocol can only be applied if the vehicle can run post-update, and since my in inoperable, the protocol could not be completed. The extended warranty will cover the turbo but not the full engine because they cannot identify the full extent of damage without full engine teardown at my expense. The failure mode (engine malfunction light, turbo failure, coolant intrusion, sudden engine shutdown) aligns with the failure pattern on the Nissan engine recall. The absence of visible bearing damage on post-failure inspection does not rule out defect, and the denial is unjust.