NHTSA Complaint #11707125 — 2025 JEEP GLADIATOR

I am submitting this complaint due to an unresolved suspension-related safety concern and the manufacturer’s failure to provide an effective warranty repair despite multiple attempts. The vehicle has experienced a persistent vibration and abnormal noise that appears to be suspension-related and occurs during normal driving conditions. This condition has been ongoing for over a month. As part of the warranty process, Jeep provided a full replacement set of tires, stating that tire wear was the cause of the condition. The original tires were worn out at approximately 15,000 miles. Replacement of the tires did not resolve the vibration or noise, indicating the issue was not tire-related. Two Jeep-certified warranty dealerships have evaluated the vehicle. At the first dealership, the condition was acknowledged; however, the dealership ultimately declined to continue warranty repair efforts, leaving the issue unresolved. In an effort to resolve the concern, I scheduled service at a second Jeep-certified dealership, traveling approximately 45 minutes each way. At that visit, only one component (right-side inner fender) was installed. After waiting over an hour on site, the vibration and noise remained completely unchanged. No comprehensive suspension inspection or repair was completed. At this point, the vehicle has undergone multiple unsuccessful warranty repair attempts at two Jeep-certified dealerships, including one refusal to proceed further. Despite repeated escalation emails to Jeep Cares, Jeep Wave, and Stellantis sent on December 23, I received no response or follow-up. The continued symptoms, repeated misdiagnosis, dealership refusal, and complete lack of manufacturer response raise serious concerns about a potential factory suspension defect and the safety of continued vehicle operation. I am concerned that the vehicle is not safe to operate without proper resolution. I am requesting that NHTSA document and review this complaint Thanks