NHTSA Complaint #11707014 — 2019 SUBARU FORESTER

WHEELS issue reported to NHTSA

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Complaint Details

ODI Number 11707014
Vehicle 2019 SUBARU FORESTER
Component WHEELS
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State GA

Consumer Description

I had a tire rotation at my Subaru dealer in 12/2024. Two weeks later I had a flat and could not break two lug nuts. Tire repair dealer found that the lug bolts had been stripped. I had the remaining lug bolts examined by the dealer and a 3rd was found stripped. All three had to be replaced. I underwent tire rotation on 12/11/2025 and dealer found a fourth lug bolt stripped which needed replacement. I was assured this was not the fault of the mechanics and was instead told that this was a manufacturer problem with the lug bolts. If this is true, there are a host of Subaru's out there with lug nuts that cannot be user removed to repair a flat. Although when stripped, the lug nuts are apparently firmly attached, does this represent a wheel / tire failure issue? Thanks for your attention.

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