NHTSA Complaint #11706070 — 2017 LAND ROVER RANGE ROVER SPORT

SUSPENSION issue reported to NHTSA

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Complaint Details

ODI Number 11706070
Vehicle 2017 LAND ROVER RANGE ROVER SPORT
Component SUSPENSION
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State IL

Consumer Description

Hi there, I purchased this car used with approximately 78,000 miles on it and this incident occurred at 94,000 miles. The car is equipped with a system call ACE (Active Cornering Enhancement) system. The system sends hydraulic fluids to each cornering of the car to help stabilize it around corners. Land Rover installed steel hard lines to deliver the fluids to each corner. They also tucked the lines to the side of the car and added a cover to protect the lines. However, that only caused these lines to fail, because moisture containing salt in the winters can travel to these lines and causes them to rust and no matter how much under carriage wash is performed, no clean water can get to them to wash away the salt. My lines failed on me and that cost me $4,400 in repairs at Lake Bluff Land Rover in the state of Illinois. They informed me there's more lines that need to be replaced which will cost an additional $5,500 in repair. When I complained to Land Rover that they should have installed stainless steel lines instead of steel to prevent this from happening, they assured me if this will become a common issue, they would perform a recall and issue a refund. When I spoke to the technicians at the Land Rover dealership, they told me they are getting a lot of cars with the same issue. I do not have the resources to investigate this issue nor the authority, but NHTSA does. Would you please look into this matter? It's a big safety concern and it's a huge mistake on Land Rover which they are avoiding to taking responsibility for. Thank you. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

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