NHTSA Complaint #11706054 — 2021 POLESTAR POLESTAR 2

VISIBILITY/WIPER issue reported to NHTSA

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Complaint Details

ODI Number 11706054
Vehicle 2021 POLESTAR POLESTAR 2
Component VISIBILITY/WIPER
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MN

Consumer Description

The backup camera fails to activate, freezes up, or turns off while backing up. The rear window of this vehicle and the height of the trunk block visual sight lines making the camera essential. I am a software engineer, it is clear to me that the combination information screen has an underpowered processor and memory. Polestar have attempted software updates which have been ineffective. Other aspects of the system also struggle to load and be responsive as well such as switching modes from bluetooth audio to radio or loading the navigation system. I see that there is a second recall but it appears this is a software based update as well. I doubt that software can fix what is very likely a hardware performance issue.

Related Complaints for the 2021 POLESTAR POLESTAR 2

Other VISIBILITY/WIPER Complaints

#11717160 Cameras stopped working when backing out and collision with pole when reversing out
#11687055 Even after having the vehicle updated to the latest OTA update (3.6.4) I still get an error message warning me that ...
#11677525 Failure of the rearview camera system AFTER the recall software update to 3.7.
#11677526 Failure of the rearview camera system AFTER the recall software update to 3.7.
#11675420 I entered the vehicle and placed it into Reverse and the infotainment screen displayed "Camera is temporarily unavail...

Recent Complaints for the 2021 POLESTAR POLESTAR 2

#11718764 BACK OVER PREVENTION: SENSING SYSTEM: CAMERA The rear view camera fails repeatedly and the rear window is not large enough to safely reverse.
#11717160 BACK OVER PREVENTION: WARNINGS Cameras stopped working when backing out and collision with pole when reversing out
#11717160 LANE DEPARTURE: BLIND SPOT DETECTION Cameras stopped working when backing out and collision with pole when reversing out
#11712423 BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING I am reaching out to bring to your attention an urgent issue regarding the backup camera in the 2021 Polestar 2. The ...
#11712423 BACK OVER PREVENTION: SENSING SYSTEM: CAMERA I am reaching out to bring to your attention an urgent issue regarding the backup camera in the 2021 Polestar 2. The ...
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