NHTSA Complaint #11706029 — 2024 VOLKSWAGEN ATLAS

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number 11706029
Vehicle 2024 VOLKSWAGEN ATLAS
Component UNKNOWN OR OTHER
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State FL

Consumer Description

I have a 2024 VW Atlas and this is the second time I'm taking the car to the dealer to have the fuel door opened. There is a problem with the fuel door actuator and it was replaced one time about 14-16 months ago. Often the fuel door will not open and there is no pull string to open it. The fuel door locks and unlocks with the vehicle. It often sticks and it could cause a problem with someone running out of gas in their vehicle. Also - being stranded in a less than a desirable area can impact one's safety. I was fortunate - but today Im heading to the dealership to have them replace the actuator again. Now, I question taking this car on a long road trip and having to fuel in the middle of the evening when dealerships are not open. I believe all vehicles should have a pull tab to open the fuel door in case of these kinds of situations. I had a similar problem with a 2017 Porsche Macan S - not sure if it is the same part number.

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