NHTSA Complaint #11705746 — 2026 TESLA MODEL Y

A structural chassis component (V-brace) was permanently removed from my vehicle by Tesla Service during a service visit. The removal was performed under a Tesla-described engineering retrofit (Tesla Service Article 9188600). The component was not reinstalled or replaced, and Tesla stated that once removed it cannot be reinstalled. The service visit was originally initiated due to a persistent rattle/noise from the vehicle The safety concern arises from: •A permanent modification to a structural chassis component, performed without my authorization. •Removal of a component originally installed for structural reinforcement and stability, creating uncertainty regarding vehicle rigidity, crash behavior, and handling. •The continued presence of an unresolved structural noise/rattle, which can be distracting to the driver and may indicate an underlying structural or mechanical issue. The vehicle was sold and delivered with this component installed, and its removal was not disclosed or approved prior to service. The noise/rattle was present prior to the service visit and prompted the service appointment. The structural component removal occurred during the service visit. The problem was reproduced and confirmed by Tesla Service and they: •Acknowledged the noise/rattle concern. •Performed a structural retrofit involving removal of the V-brace. •Marked the concern as “resolved”, despite the noise still being present. •Later stated the noise is considered “normal”, even though it is not present in all Model Y vehicles, including the Juniper variant. No warning lights or system messages appeared. The only symptom was a persistent rattle/noise originating from the vehicle chassis The vehicle was inspected and modified by Tesla Service, acting on behalf of the manufacturer. The modification was performed under a Tesla engineering directive. No independent service center, insurance representative, or law enforcement agency has inspected the vehicle.