NHTSA Complaint #11705739 — 2025 TESLA MODEL Y

On December 16 and 17, 2025, the manufacturer (Tesla, Inc.) utilized remote telemetry to modify the software state of my 2025 Model Y while it was being operated on public roadways. The manufacturer remotely switched the vehicle profile to "Inventory Mode" (Error Code displayed: "Delivery Type: PICKUP_SERVICE_CENTER"). The Safety Failure: This unauthorized remote manipulation immediately DISABLED the electronic Child Safety Locks without driver consent or warning. My minor children were seated in the rear of the vehicle at the time. The rear doors, which had been locked for child safety, suddenly became operable from the inside while the vehicle was in motion - and my children actually opened the doors while the vehicle was in operation. (Thus my discovery of the issue) The Hazard: This defect allows the manufacturer to remotely override and deactivate critical safety retention features (Child Locks) on a moving vehicle. This created an immediate risk of accidental door opening and passenger ejection for the minor occupants. Manufacturer Response: The manufacturer admitted in writing (email dated Dec 15, 2025) that there was "No Active Financing" on the vehicle, yet persisted in accessing the vehicle's safety computer systems to alter its status. This demonstrates a systemic defect where Tesla’s remote access tools lack safety interlocks, allowing them to degrade safety features on vehicles currently in motion/use by consumers. Status: The vehicle remains unsafe as the manufacturer retains the ability to toggle safety locks remotely without operator input.