NHTSA Complaint #11705500 — 2024 BMW I4

•August of 2023: BMW i4 leased from BMW of Gwinnet place. During the sales process, the customer was assured that BMW has many years of expertise in electric vehicles. Trade in vehicle valued for $11,000 as a downpayment. •July 25, 2025: Customer notified of a recall for BMW i4. During interactions with BMW of Gwinnet sales team, customer was assured that this is a “simple programming fix”. Vehicle dropped with service department on the following Monday for recall fix. •October 11, 2025: First Powertrain failure message received while operating the vehicle, vehicle delivered to service department the same day. BMW Gwinnett service team was prompt and accommodating with a loaner vehicle. oService technician notified customer that he depended on BMW Germany to troubleshoot and fix the car. oCar returned to customer on October 29. When asked if the electrical power cells were tested the answer from service technician was negative. •October 31, 2025: Second alert on i4 dashboard “Possible Drive Train”. Message disappeared on its own but certainly does not make customers feel safe driving the vehicle. oExchanged text messages with service technician on November 3. According to text, BMW Gwinnet service manager instructed customer to keep driving the car “to see if the warning light comes back on”. •November 17, 2025: Third message, stating “drive carefully, drive train fault”. Customer delivered vehicle to BMW Gwinnet service department for the third time in 4 months. Vehicle has been with the dealer ever since. Attempt to chance controlling unit did not work. BMW NA denied request for trade assistance, car is still at the dealership as of 12/17/25.