NHTSA Complaint #11610800 — 2024 BMW I4

While driving on the right lane of [XXX] I received a notification on the screen stating "DRIVE TRAIN: FAULT PULL OVER FOR SAFETY" and just as I attempted to turn the steering wheel to enter the shoulder lane of the highway, the car stopped. I was stuck in the right lane of the highway with cars and huge semi trucks swerving around me at 60+ MPH while I was on the phone trying to get help from roadside assistance BMW and 911. I was unable to start the car or put it in neutral to even try to move it off the road. I climbed out of the passenger side of the car to get far away from the car until the state police arrived. Officer K. Kelly of Elizabeth NJ state police arrived after a few minutes and blocked traffic behind me with his police lights and called a tow truck for me because I was also unable to locate where I was to call one to my location. I had to have the car towed off the highway, then call a town truck again to have it towed to the dealer. I can understand if this was an issue and I was stuck at home in my driveway, but in the middle of the highway and not allowing me a chance to turn off into the shoulder for safety is UNACCEPTABLE. I am contacting BMW North America as well and going to further escalate this matter. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)