NHTSA Complaint #11705150 — 2020 AIRSTREAM ATLAS

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number 11705150
Vehicle 2020 AIRSTREAM ATLAS
Component UNKNOWN OR OTHER
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CA

Consumer Description

I am the owner of a 2020 Airstream Atlas motorhome (VIN [XXX] ). The vehicle has a recurring and unresolved slide-out defect that presents a serious safety hazard. While driving at highway speeds, the slide-out repeatedly disengaged and extended approximately 2–3 inches, triggering alarms and forcing me to pull over multiple times to reset the system. This occurred on numerous occasions during a long trip and posed a danger to myself and other motorists. The slide-out defect was documented previously under the prior owner at low mileage and was not permanently repaired. Despite extended repair attempts, the condition persists. After operating the vehicle with this unresolved slide-out defect, structural cracking appeared in the body/roof area of the motorhome. The manufacturer, Airstream, has declined warranty coverage for the cracking despite a formal claim submission. The vehicle has experienced excessive downtime for repairs, no loaner was provided, and the safety defect has not been resolved. I am concerned that the slide-out failure compromises the structural integrity of the motorhome and creates an unsafe condition during normal driving. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
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