NHTSA Complaint #11704725 — 2018 TESLA MODEL X

FUEL/PROPULSION SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11704725
Vehicle	2018 TESLA MODEL X
Component	FUEL/PROPULSION SYSTEM
Date of Incident	March 31, 2024
Date Filed	December 12, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

Car lost power on the highway suddenly and would not start after and we pulled over on the side of the highway. Took a picture of all the alerts. Heard a loud thunk noise when the car lost power, did not hit anything in the road. Event: 2:21pm March 31,2024. Was needed to be towed to service center. BMS u008 error displayed on screen among others. No alerts until the immediate loss of power. _ _ limpMode Acceleration and top speed reduced Performance may be restored on next drive After the Tesla service center ran diagnostics they discovered that the HV battery failed and needed to be replaced. This put my entire family (wife and two children) at risk to a major accident either due to the sudden deceleration of the vehicle and being rear ended by another vehicle on the highway (I was traveling at highway speeds when the failure occured).

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