NHTSA Complaint #11704685 — 2020 NISSAN ROGUE

The contact owned a 2020 Nissan Rogue. The contact stated while driving approximately 20 MPH during rush hour traffic, the contact became aware of a chemical odor, and within seconds there was black smoke entering the cabin of the vehicle. The contact immediately pulled over and there were flames coming from under the hood. The contact stated that there was a MIL warning light illuminated after the flames started. The contact was locked and trapped inside the burning vehicle. The contact was frantically trying to roll the windows down because the vehicle failed to turn off. The contact was then able to roll the rear driver’s side window down and a bystander was able enter into the rear driver side window, unlock the door, and pull the contact from the vehicle. The Fire Department was called to the scene and extinguished the fire. The vehicle was first towed to Redmond Towing in Alexandria VA and was deemed to be a total loss. A Police Department and Fire Department report was taken at the scene. The contact refused treatment at the scene but was later taken to Urgent Care by her husband to be treated for smoke inhalation. The cause of the fire was not yet determined. The manufacturer was notified of the failure. The local dealer was not contacted. The failure mileage was 27,000.