NHTSA Complaint #11704591 — 2014 DODGE DART

In October I brought my car in due to my car not correctly going into park. It almost fully gave out the time the recall started for dodge darts gear shifter, though there were times my car wouldn’t go into park and release the key months before. The shop ran codes that mentioned the ignition switch. They replaced the ignition switch hoping that’d fix the problem, but it didn’t. They brought it to a dodge dealership to have it reprogrammed hoping it’d allow the switch to work. After no success they looked further into the problem and dodge confirmed it was the gear shifting cable. When I called dodge to have them look into it more, they let me know there’s nothing they can do and refused the attempt to fix it, saying there’s no remedy. No other codes were mentioned, other than the ignition switch that was replaced / reconfigured by dodge. Dodge confirmed it was the gear shifter by looking at the part. Due to the shop not knowing what to do, and not being able to fix the problem I haven’t had the best experience with being able to obtain documentation. Their receptionist let me know they deleted the file on my car. Since then I’ve reached out asking for proof of documentation from dodge, and called dodge as well, but haven’t been given the documentation I’ve requested many times.