NHTSA Complaint #11701196 — 2014 DODGE DART

The shift cable became disconnected from my vehicle with no prior warning while I was driving through a parking lot. The car would not move into park, or any other shift as it was stuck in reverse, and since it would not move into park, the car would not turn off, causing danger for every passenger in the car. All of our safety was at risk. We had to have the car towed to a firestone, where they were able to replace the shift cable, for the car to start working properly again. Just 2 days later, I received a recall notice in the mail, in regards to this very feature- the shift cable- disconnecting and causing the car to be stuck in motion in one direction. Exactly what happened to my car, and what I had just paid out of pocket to fix. I submitted this invoice and receipt for reimbursement, as a part was fixed which is inked to the recall, before I even knew there was a recall. Upon contacting Dodge, they simply stated they will not reimburse me since there is no remedy to the recall. Not reimbursing a customer who's life was at risk due to the recall, and had to fix the issue out of emergency, is inexcusable. I should not have to wait for a 'remedy' to be provided when I already paid out of pocket to have it fixed.