NHTSA Complaint #11704555 — 2015 PORSCHE MACAN

AIR BAGS issue reported to NHTSA

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Complaint Details

ODI Number 11704555
Vehicle 2015 PORSCHE MACAN
Component AIR BAGS
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State OH

Consumer Description

My airbag light has remained on, uninterrupted, for over about one month now. I had the fault code read by an independent shop and they informed me that the fault was the occupant sensor for the passenger seat (BodySense front passenger seat occupancy sensor mat). They also informed me that this was the subject of a recall. Recall 17V-133/AMA2. I contacted a Porsche dealer as to the problem, made an appointment and took the car to the dealer. The dealer informed me that the recall on this part had already been completed. I expressed my concern that the recalled part obviously failed again, but the dealer indicated that corporate would not allow them to replace it again under the prior recall. I then filed a claim with Porsche NA. After weeks of back and forth with Porsche NA, they denied my claim, despite the fact that a previously recalled part had failed again. Performing some investigation since, I have learned that I am not alone and that the previously recalled Generation 1 seat occupancy sensor mat was replaced with a generation 2 mat, but that those were also failing. In fact, in January 2021 Porsche investigated this matter and did conduct another recall in February of 2021. However, for whatever reason my car was not part of that recall, though it suffers the same issue as to the failure of the Generation 2 mat. Any assistance you are able to provide is appreciated. Thank you. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

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