NHTSA Complaint #11704529 — 2019 HONDA CR-V

The TPMS, a federally mandated safety system, has a persistent and intermittent communication fault, causing the warning lamp to remain illuminated. This renders the critical safety system inoperable, preventing notification of dangerously low tire pressure and placing vehicle occupants at risk. The fault first appeared since April 2025 after the vehicle required a jump start. Independent Diagnosis: An ASE-certified independent service center confirmed the persistent TPMS communication code. Exhaustive diagnostics verified that the battery, charging, starting systems, and parasitic draw are all normal. The technician concluded the failure is systemic (likely software/module related) and requires Honda factory/dealer proprietary equipment to resolve. Honda’s Refusal & Barrier to Repair: The vehicle has not been inspected by a Honda dealership because Honda Corporate (Case #16008453) Case Manager Kevin created an unreasonable barrier to repair: Kevin closed the goodwill case and refused to cover the diagnostic fee necessary to identify the fault in this safety system. During the final call, Kevin denied escalation, contradicted corporate's prior confirmation of a supervisor request, and refused written documentation of the denial. Honda's refusal to cover the diagnostic fee for a documented failure in a mandated safety system prevents the required manufacturer-level testing and resolution. I am filing this complaint due to the safety risk and Honda's procedural failures.