NHTSA Complaint #11281064 — 2019 HONDA CR-V

TL* THE CONTACT OWNS A 2019 HONDA CR-V. WHILE THE CONTACT'S HUSBAND WAS DRIVING AT AN UNKNOWN SPEED, THE VEHICLE TURNED LEFT INSTEAD OF RIGHT. AS A RESULT, THE CONTACT'S VEHICLE CRASHED INTO ANOTHER VEHICLE. A POLICE REPORT WAS NOT FILED. THE CONTACT'S HUSBAND SUSTAINED INJURIES THAT DID NOT REQUIRE MEDICAL ATTENTION. THE VEHICLE WAS DAMAGED, BUT WAS NOT TOWED. PRIOR TO THE CRASH, THE CONTACT CALLED AN UNKNOWN DEALER ABOUT THE STEERING FAILURE AND WAS INFORMED THAT IT WAS NOT A LIFE OR DEATH SITUATION. THE DEALER STATED THAT THEY WOULD CALL THE CONTACT BACK. THE CONTACT WAS NOT CALLED BACK. THE CONTACT LATER RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 19V694000 (EQUIPMENT). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 5,000.