NHTSA Complaint #11704336 — 2015 KIA OPTIMA

The contact owns a 2015 Kia Optima. The contact stated that while driving at an undisclosed speed, the engine seized. The contact stated that the failure had occurred while driving on the highway. No warning lights were illuminated. The contact used a portable diagnostic machine but failed to retrieve a fault code. The vehicle was towed to an independent mechanic, where it was diagnosed with engine failure. The vehicle was not repaired. The contact was advised to tow the vehicle to the dealer. In addition, the contact was informed of an unknown recall for the year, make, and model vehicle. The vehicle was towed to the dealer, where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. In addition, the contact was informed of an unknown recall; however, the VIN was not under recall. The contact was advised to contact the NHTSA Hotline to report the failure. The manufacturer was made aware of the failure but provided no assistance. The contact was informed that the vehicle was purchased used. In addition, the contact was informed that the recall mileage limit was 100,000. The failure mileage was approximately 99,325.