NHTSA Complaint #11703905 — 2019 INFINITI QX50

The contact owns a 2019 Infiniti QX50. While the contact's son was driving at an undisclosed speed, the engine seized with several unknown warning lights illuminated. The contact stated there was smoke and fire coming from the engine compartment. In addition, the smell of burning oil and smoke was inside the vehicle. The vehicle was towed to an independent mechanic, where it was diagnosed with engine failure. The contact was informed that the independent mechanic was not an engine expert and recommended that the vehicle be towed to an engine expert. The vehicle was towed to an alternate independent mechanic, where the vehicle was diagnosed with total engine failure. The contact was informed that the engine needed to be replaced. The vehicle was repaired. The engine was replaced with a used engine. The contact later received notification of NHTSA Campaign Number: 25V437000 (Engine and Engine Cooling); however, the part to do the recall repair was not available. The manufacturer was made aware of the failure, and a case was filed. The contact submitted a claim for reimbursement for the repair. The contact was required to submit several documents, including a printout of the repair. The contact was informed that the report needed to include the engine failure code and engine report for the request for reimbursement. The independent mechanic was contacted by the manufacturer and the manufacturer received verbal confirmation of the repair; however, the manufacturer insisted on printed documentation of the repair. The failure mileage was approximately 98,500.